Terms of Service.

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between Sanothimi Private Limited ("Company," "we," "us," "our"), registered in Nepal with registration number 294812/080/081, and the educational institution ("School," "Client," "you") that subscribes to and uses the SchoolSathi software platform. SchoolSathi is a cloud-based school management software (SaaS) designed specifically for schools and educational institutions in Nepal. It provides features including student management, fee collection, examination management, staff HR, transport management, and financial accounting. BY CLICKING "I AGREE," SIGNING A SUBSCRIPTION AGREEMENT, OR USING SCHOOLSATHI IN ANY WAY, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE SCHOOLSATHI.

"SchoolSathi" refers to the school management software platform operated by the Company, including the web application, APIs, mobile applications, and all associated services. "Account" refers to the School's registered account on SchoolSathi, identified by a unique School Code. "Subscription" refers to the paid access plan that allows a School to use SchoolSathi for a defined period. "Subscription Fee" refers to the monthly or annual payment made by the School for access to SchoolSathi. "School Data" refers to all data entered, uploaded, or generated by the School within SchoolSathi, including student records, staff records, financial records, and exam data.

2.1.1 To use SchoolSathi, a School must complete the registration process, provide accurate institutional information, and agree to these Terms. 2.1.2 The School must designate at least one School Admin who will be responsible for managing the account. 2.2.1 The School is responsible for maintaining the security and confidentiality of all login credentials for all Users under their account.

3.1 Basic Plan: Student management, fee collection, basic attendance/exams. (Up to 200 students). 3.1 Standard Plan: All Basic + full exam module, staff management, payroll, transport. (201–500 students). 3.1 Premium Plan: All Standard + full accounting (double-entry), IRD compliance, analytics, API access. (501+ students). 3.2.1 Subscriptions are monthly or annual. Annual cycles are billed in advance with a discount.

4.1 Subject to compliance, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access SchoolSathi solely for managing your school operations. 4.2.1 You may NOT copy, modify, distribute, sell, or lease any part of SchoolSathi. 4.2.2 You may NOT reverse engineer, decompile, or attempt to derive the source code.

5.1 Use must comply with Nepal laws: Education Act, Labour Act, Individual Privacy Act, Electronic Transactions Act. 5.2.2 You must not knowingly enter false, misleading, or inaccurate information. 5.3.1 You must handle student data with highest confidentiality and protect it from unauthorized persons.

6.1.1 Target 99% monthly uptime, excluding scheduled maintenance. 6.2.1 Routine maintenance performed between 11:00 PM and 4:00 AM NPT with 24h notice. 6.4.1 Support via: email (support@sanothimi.com.np), WhatsApp, and Phone.

7.2.1 Automated daily backups with 30-day retention. 7.3.1 Export data anytime using PDF, Excel (XLSX), or JSON functions. 7.4.3 After 90 days of expiry, all School Data is PERMANENTLY deleted and cannot be recovered.

8.1.1 SchoolSathi source code, design, and architecture are the exclusive IP of Sanothimi Private Limited. 8.2.1 Schools retain ownership of all student records, financial data, and institutional branding assets.

9.1 Mutual obligation to keep non-public info confidential. 9.2 Company ensures all employees and contractors with data access are bound by strict legal confidentiality obligations.

10.1 Company warrants substantial performance as documented. 10.2.1 SchoolSathi is provided "AS IS" beyond express warrants. 10.2.3 Company does NOT warrant tax computed by system is compliant without accountant verification.

11.1 Total liability shall not exceed subscription fees paid in the 3 months preceding the claim. 11.2 Company is NOT liable for data loss from User actions, or indirect/consequential damages.

Neither party is liable for delays caused by circumstances beyond control: earthquakes, floods, Nepal govt emergency actions, or nationwide infrastructure failure.

13.1 Schools may cancel via email at support@sanothimi.com.np. 13.2.1 Company may terminate if fees are 90 days late or for material breach.

14.1 Good faith negotiation required first. 14.4 Final resolution via binding arbitration in Kathmandu per Arbitration Act, 2055 BS (Nepal).

These Terms constitute the entire agreement. Amendments require 30 days notice. All legal proceedings shall be conducted under Nepal Law.

Sanothimi Private Limited Sanothimi, Bhaktapur, Nepal Support: support@sanothimi.com.np