Sanothimi
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Support Center

Technology should
never leave you stuck.

Whether you have a question, found an issue, or need help getting the most from your system, our team is ready to help.

Get in touch

Choose the way
that works for you.

Talk to our team through the channel that best fits your situation. For urgent issues, call us directly.

Submit a Ticket

Tell us what happened.

Give us a few details about the issue. The more context you provide, the faster our team can diagnose and resolve it.

Describe your issue, its priority, and how to reach you through our contact page, and our support team will respond according to the selected priority.

Submit Support Ticket

Critical production issues are triaged immediately.

Frequently Asked

Common questions.

Standard tickets are answered within 4 business hours. Critical or production-down issues are triaged immediately by our on-call engineer.

Yes — every new client gets a guided onboarding session and staff training included with their plan, at no extra cost.

Report it through this page or email support directly. We track and prioritize bugs by severity, with critical issues patched within 24 hours.

Yes, all plans include email and phone support. Priority and dedicated support are available on Premium and custom enterprise plans.

Still need help?

Submit a ticket and our team will get back to you as quickly as possible.

Let's build something better

Need something more specific?

Our team can help with custom requirements, enterprise plans, and solutions tailored to your organization.

Contact Sales